VOLVO | APPLICATION SUPPORT | BANGALORE
VOLVO IS RECRUITING CANDIDATES FOR THE POST OF APPLICATION SUPPORT
JOB DETAILS
COMPANY : VOLVO
ROLE : APPLICATION SUPPORT
QUALIFICATION : BACHELOR'S DEGREE IN COMPUTER SCIENCE OR RELATED FIELD
SALARY : ₹ 4,30,000 PA - ₹ 9,00,000 PA (EXPECTED)
LOCATION : BANGALORE
EXPERIENCE : FRESHERS - 2 YEARS
JOB TYPE : FULL TIME, WORK FROM OFFICE
LAST APPLICATION DATE : 16 JANUARY 2023
ABOUT COMPANY
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. The company was founded in 1927. The Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
The Volvo Group Connected Solutions is a global organization that leads the development of Volvo’s connected services as well as solutions of tomorrow. They work at the forefront of connectivity by collecting and analysing data from over million Volvo customer assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with their customers and partners.
JOB SUMMARY
As you can imagine, keeping track of over a million connected customer assets rolling around the world is indeed a huge challenge. Now ponder over the fact, that vehicles in a few years will be autonomous – and you’ve got the challenge of your life. The company's Technology team manages the development and maintenance of the global connectivity platform – and your experience is needed.
We are now looking for a Application Support within Quality and Support Function, selected candidate, who will be part of Support function based out of Bangalore, India supporting all the Global solution deliveries.
RESPONSIBILITIES
• You will monitor VGCS Applications and Solution services.
• You have to be available and communicate with end users via telephone and email
• You have to respond to and handle calls by phone or email in a professional and efficient manner
• You will attend to functional and technical questions and issues that arise within the applications supported
• Register and diagnose every call/mail in case management tool by following predefined policies and procedures
• You have to perform follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
• You will be responsible for effectively and efficiently managing the relationship with end users
• Follow defined escalation path for unresolved issues
• You have to take necessary actions to expedite the resolution process
• You will provide or communicate the appropriate solution to the customer in a timely manner
• Adhere to predefines SLAs
REQUIRED QUALIFICATIONS & SKILLS
• Bachelor’s degree in computer science or related field
• Should have excellent spoken and written skill in English
• You should have 0-2 years of Technical Support/Application support experience
• You should have working knowledge on executing/writing basic SQL queries
• Basic programming skills in any technology is required
• Open to work in shifts – 24x7
• Should have excellent communication, phone etiquettes and interpersonal skills
• You have to be self-initiative, pro-active, hardworking, good attitude and be a team player
.gif)
Comments
Post a Comment